Refund and Returns Policy
Introduction
At ARS Herbal, customer satisfaction is our top priority. We are committed to providing high-quality herbal products and ensuring a positive experience for our customers. This Refund and Returns Policy outlines the terms and conditions for returning products and obtaining refunds. By making a purchase from our website, you agree to adhere to this policy.
Returns
Eligibility for Returns
- Timeframe: You have 30 days from the date of delivery to return an item.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Receipt: A receipt or proof of purchase is required to process your return.
Non-returnable Items
Certain items are exempt from being returned. These include:
- Gift cards
- Downloadable software products
- Health and personal care items that have been opened
Refunds
Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at herbalsars@gmail.com.
Exchanges
Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at herbalsars@herbalsarsgmail-com and send your item to: Near Radha Kishan Mandir, Dadwada, Kota Junction, Kota (Rajasthan) – 324002.
Incorrect Items
If you receive an incorrect item, please contact us immediately at herbalsars@herbalsarsgmail-com. We will arrange for the correct item to be sent to you and for the incorrect item to be returned.
Shipping
Return Shipping
To return your product, you should mail your product to: Near Radha Kishan Mandir, Dadwada, Kota Junction, Kota (Rajasthan) – 324002. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping Refunds
In some cases, we may offer a refund for shipping costs. This will be determined on a case-by-case basis. If you are returning a defective or damaged item, we will cover the cost of return shipping.
International Shipping
If you are shipping an item over Rs. 999, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
ARS Herbal
Address: Near Radha Kishan Mandir, Dadwada, Kota Junction, Kota (Rajasthan) – 324002
Email: herbalsars@gmail.com
Phone: +91 9636210785
Changes to This Policy
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Conclusion
At ARS Herbal, we strive to provide the best possible products and customer service. We understand that sometimes returns and refunds are necessary, and we aim to make the process as smooth and hassle-free as possible. Thank you for choosing ARS Herbal, and we appreciate your business.